This policy explains what A Little Song will and will not create, how we check it, how you can report something that should not be here, and what we do about it. It applies to every story, lyric, song, photo and dedication that passes through the service.
Six categories are prohibited outright. They are not "allowed with conditions" here — we do not have an age-verified adult tier, so there is no category we permit on request.
The following are actioned immediately, without a warning step, and may be reported to law enforcement:
You may upload only a photo you took, one you have the right to use, or one you have the permission of the people in it to share. Do not upload a photo of someone else without their consent, a photo of a child that is sexualised in any way, or an image intended to embarrass or expose a real person.
Every story, lyric draft, lyric edit and dedication is scanned by our own rule-based filter before a request is sent to a model provider. The filter looks for the six categories above — for example, sexual terms appearing near words describing a minor, or requests for graphic violence, weapons, or imitation of a named artist. A request that matches is refused with an explanation, is not sent to DeepSeek or Kie.ai, and is not charged.
On top of that, our providers run their own safety systems on the prompts they receive and the audio they return. Those systems are theirs, not ours, and we cannot see or change their decisions — but when they refuse, we pass the refusal on to you.
You read and edit the lyrics before any music is made. Any draft our filter flags, any order a provider refuses, and every report we receive is read by a person — currently the operator of A Little Song — before we act. We do not use an offshore moderation team, and we do not claim one.
We do not listen to every finished song before it is shared. Instead we review a small random sample of delivered orders each month, and we look again at any order that is reported. Gift pages are marked not to be indexed by search engines, which limits accidental discovery; it does not replace review.
| Level | Examples | Review | Action |
|---|---|---|---|
| L1 — Critical | Child safety, terrorism, credible threat to life | Automatic block, human confirmation | Immediate removal, account ban, report to authorities |
| L2 — High | Explicit sexual content, graphic violence, deepfake of a real person | Priority human review | Removal, suspension, refund |
| L3 — Medium | Hate speech, harassment, copyright infringement | Human review | Removal, written warning |
| L4 — Low | Implying a human performance, minor policy breaches | Review when reported | Edit required, warning |
If you see a song, lyric, photo or gift page on this service that breaks this policy, tell us:
Email support@mycustomsonggift.top with “Content report” in the subject line.
Include the gift link or order ID if you have it, what you saw, and why it breaks this policy. If the content is about you, say so — that moves it up the queue.
You do not need an account to report, and you may report anonymously. If you want a reply, include a way to contact you. Malicious or knowingly false reports are recorded; repeated false reports may lead to us declining further reports from that sender.
We treat reporter identity as confidential and do not disclose it to the person whose content was reported.
| Level | First response | Resolved |
|---|---|---|
| L1 — Critical | Within 4 hours | Within 24 hours |
| L2 — High | Within 1 business day | Within 3 business days |
| L3 — Medium | Within 3 business days | Within 7 business days |
| L4 — Low | Within 5 business days | Within 15 business days |
The process is the same every time: report received and acknowledged → triaged into a level → examined by a person → decision → action → reply to the reporter. If we need longer, we tell the reporter why before the deadline passes.
| Action | What it means | When |
|---|---|---|
| Warning | Written notice requiring an edit | First minor breach |
| Content removal | Gift page and downloads disabled | Confirmed L3–L4 |
| Feature restriction | Generation limits, or removal of gift-link tools | Repeat minor breaches |
| Suspension | Account paused pending review | L2, or repeated breaches |
| Permanent ban | Access closed, no further orders | L1, or repeat L2 |
| Legal action | Evidence preserved and reported | Criminal-level L1 |
Where an order is removed for a policy breach, we refund it. We keep a record of the report, the evidence and the action taken.
If we removed your content or closed your account and you believe we were wrong, reply to the notice within 14 days, or email support@mycustomsonggift.top with “Content appeal” in the subject. Explain what you think we got wrong. We review appeals within 10 business days, and where possible the appeal is decided by someone other than the person who took the original action — for a one-person business, that means the operator reviews the decision again against this policy, in writing, rather than simply repeating it.
We update this policy when the product or the rules change. The date at the top shows the current version. Material changes are announced on the site at least 14 days before they take effect.
A Little Song — operated by Hailin Huang, Shanghai, China
Content reports: support@mycustomsonggift.top · Appeals: support@mycustomsonggift.top