Each song is made once, for one person, from the story you give us. That shapes the refund policy: we can refund freely before we start, and we cannot take back a song that has already been delivered.
| Situation | Outcome |
|---|---|
| You change your mind before generation starts | Full refund |
| The song has been delivered to your gift page | Not refundable |
| Generation fails, or no usable song is produced | Free retry, or full refund — your choice |
| You were charged twice, charged the wrong amount, or paid but received nothing within 24 hours | Full refund |
A finished song is a custom-made digital item, produced from your story and delivered the moment it exists. By confirming your order you ask us to begin immediately and accept that the right to cancel ends on delivery. Before you pay, you can read the full lyric draft and edit it — please use that step to check names, dates and details.
If something is genuinely wrong with the recording — the vocals do not match the lyrics you approved, or the file will not play — tell us. We will re-generate the song at no charge.
If you think a charge is wrong, please email us before contacting your bank. A chargeback freezes the order and usually takes longer to resolve. We will always try to fix the problem directly first.
Nothing here reduces rights you have under mandatory consumer law in your country of residence.
A Little Song — operated by Hailin Huang, Shanghai, China
Refund requests: support@mycustomsonggift.top